Exchange or return of care and beauty products:
At Beauty Mark...your satisfaction is our goal
In order to ensure your safety, it is not permitted to return or exchange cosmetic and care products, even if they are in their original condition.
Except for products that arrive to you damaged only.
s. Are there any fees for replacement?
The shipping cost is borne by the customer according to the price of the bill of lading for the order, which is as follows:
Shipping company 21 riyals
Jeddah representative: 17 riyals
In the replacement process, what steps are taken regarding this?
You must inform us of your desire to exchange the product within a period not exceeding 3 days of receiving it.
Replacement is only made for products that arrive damaged. When choosing an alternative product, we ask you to transfer the amount of the difference between the damaged product and the replacement product.
Are there return fees if the product is not damaged or the customer does not receive the order?
Yes, the shipping cost is borne by the customer according to the price of the round-trip shipping policy.
Retrieval of electronic devices:
Are there return fees if the product is not damaged or the customer does not receive the order?
Yes, the shipping cost is borne by the customer according to the price of the round-trip shipping policy.
What is the method of returning or replacing electronic devices?
When you want to return or exchange a product, all you have to do is:
Our team will respond to your request immediately and without any delay.
How much time is allowed to return or replace a damaged product?
You can exchange or return the damaged product within 7 days of purchase.
How long does the exchange or return process for a damaged product take?
We strive to satisfy you, and the exchange or return process may take 10 days.
Q: In the return process, how can I get a refund for my payment?
Repackage the product in its original packaging and hand it over to the shipping company representative. When we receive the product, we will verify its condition and then return your money to you immediately.
